Link Ticket Types to KB Articles


Does there currently exist a way to link either KB Articles or KB categories to a ticket type? So that when a ticket of a certain is created there is immediately related articles shown along the side panel under the user information or a similar method. I would also be open to an attribute that could help me accomplish this, thanks.

Tags ticket KB ticket-type knowledgebase KnowledgeBaseArticle tickettype associate associate-ticket
Asked by Peter Soto on Tue 2/27/24 12:32 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Tue 2/27/24 1:45 PM

Hello Peter,

Unfortunately there is not a way to link KB articles/categories to a ticket type directly. You can create your forms though with default KB article values saved in them.

Mark Sayers
Sr Support Consultant, CS

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