Knowledge Base Article Report

Hello!

Is there a way to create a report that pulls how many times a Knowledge Base article has been read within a specific date range?

For example: Article ID #123456 was read "x" times from 9/1/2022 to 9/30/2022.

Thank you for any ideas and/or suggestions!

- Mike

Tags report KnowledgeBaseArticle
Asked by Michael McClure on Wed 9/28/22 9:28 AM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Wed 9/28/22 1:35 PM

Hello Michael,

Unfortunately there isn't a way within our report system to determine how many times a KB article was read within a given time frame.

This is primarily because we don't have a column/filter for read by date to allow that info to be specifically reported on. Because of that, you're not able to report on that sort of data specifically. 

You *could* possibly achieve it if you use Google Analytics on your client portal though through GA reporting in their interface.

Sincerely,
Mark Sayers
Sr Support Consultant, CS

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