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Include "Project Template" in Custom Report

I am creating a project report via the Analysis module that shows a project's details. I am unable to locate the field that lists the "Project Template" that was selected for a project. How do I include this information on my report?
1 Answer
Kathryn Robertson Last activity on 6/14/2023 9:10:35 AM by Brittany Renn

Notification Recipient Template Tag - Version 11.7

Hi all,
During the 11.7 Release Preview session I had asked a question about getting the TDX standard HMTL for the new "notified" section that was added to all non-customized notification templates. I have looked back at the video, release n...
1 Answer
Taren Conley Last activity on 6/9/2023 4:08:00 PM by Brittany Renn

Task in Task Template not assigning to Manager

I have created a Task Template for creating a task that should automatically be assigned to the Responsible's Manager. From what I understand, if Some Group has a manager set, that would be the person who automatically gets assigned to the task...
1 Answer
Jason Raveling Last activity on 3/14/2023 1:57:50 PM by Mark Sayers

Asset/CI on Ticket Template

Is there a way to to define assets/cis for a ticket template. I know it can be added at the schedule settings, but our users would like to have it applied to a template they will manually apply. I've tried adjusting the form that is used and th...
1 Answer
Bill Harlan Last activity on 2/2/2023 9:28:32 AM by Mark Sayers

Reporting on Comments & Templates

Is it possible to run a report on KB articles with comments or articles/services that use a specific template that we created?
1 Answer
Morgan Cranston Last activity on 1/18/2023 9:31:47 AM by Mark Sayers

Creating Ticket Template With Multiple Ticket Tasks

Hi there,
I have yet to find something that directly addresses what I want to do. I assume that I need to use the Workflow function to achieve this, but want to make sure.
When a new tech starts we have to grant them a bunch of accesses. ...
1 Answer
Damon Stennett Last activity on 6/20/2022 1:16:21 PM by Mark Sayers

TDNext variables used in description?

I am wondering if there is a way to dynamically use enviornment variables when creating a ticket template? For instance, I would like a variable for "requestor" that when a ticket is created with that template the requestor is automatic...
1 Answer
Travis Jones Last activity on 4/13/2021 3:13:08 PM by Mark Sayers

Does TDX Allow Multiple Asset Imports?

In TDNext under the Asset/CIs tab we have used the template for hardware but we want to know if there are different asset import templates?
1 Answer
Sophia Scott Last activity on 6/19/2020 3:50:16 PM by William Cochran

Ticket Templates and permissions on default form

One of our technicians reported getting a "No Form Available" pop-up when trying to create a new ticket template (TDNext on ticket app tab > gear icon > "New Ticket Template"). This happened even though they did have pe...
1 Answer
David Durling Last activity on 1/4/2019 11:30:43 AM by Mark Sayers

Any way to assign ticket to the Current User automatically without Ticket Template?

Looking for a replacement option for the "Creator" checkbox offered under the Responsible field in Ticket Templates, which assigns the ticket to the person creating it.
Is there a way to do something like that with Forms? There isn...
5 Answers
David Durling Last activity on 8/30/2018 12:57:52 PM by Mark Sayers

Remove/Hide Template Attribute

Is there a way to remove or hide the Template Attribute from our forms?
2 Answers
Danee Gunka Schwartz Last activity on 5/1/2017 9:23:08 AM by Mark Sayers

Ticket Workflow: approval step - enhancing email communication

Is it possible to add detail to a notification email when there is an approval step for a ticket? I believe there is only the "Ticket Workflow Step Assignment" notification template at this time to cover all ticket notification tasks. ...
1 Answer
John Crawford Last activity on 12/30/2016 8:50:26 AM by Mark Sayers

How do I create a ticket template?

If I go to Apps > Ticketing Application, there is no "New" link.
2 Answers
Dan Adler Last activity on 5/19/2017 9:01:14 PM by Peter Mosinskis

Using Custom Attributes in Notification Templates

Is the Custom Attribute template tag tied to the custom attributes that are created for tickets? If so, how does one use that tag to grab one of the custom attributes? The directions in the help text aren't helpful.
5 Answers
Ron Vallejo Last activity on 3/30/2018 7:34:34 PM by Matt Sayers

Issue adding manual template tags into Response Templates

Per the information on the Response Templates page I should be able to add manual tags, but this isn't working for me. I've tried a couple, can you let me know if I'm typing something incorrectly.

I've tried adding {{ResponsibleGroupName}} a...
1 Answer
Kathy Holman Last activity on 2/25/2016 1:30:43 PM by Kathy Holman

If/Then Conditions in Notification Templates

Is there code syntax to allow me to include certain fields in the Ticket Created (Requestor) notification template based upon ticket type? For example, for most of our notifications, we do not include Due Date and do not want to. However, we ha...
1 Answer
Charles Plemons Last activity on 10/14/2015 10:31:04 AM by Phil Curl

Workspace Feed Notifications

Whenever I post a comment in a workspace's feed, the notification e-mail does not have the same branding as our other notification e-mails. I have searched everywhere trying to find the notification template that would impact the workspace, but ...
2 Answers
Bill MacKenzie Last activity on 8/20/2015 9:22:21 AM by Jamey Stock

Create a project template

I can't seem to find where to create a project template. Sadly, I have done this before. I also don't see the templates section in the admin panel anymore. I can still access templates fro the projects section, but there isn't a new section.
2 Answers
Vernon Ferrell Last activity on 2/10/2015 11:54:43 AM by Drake Sigler

How does enabling a notification template change the notifications?

What does enabling a notification template do? My assumption is that until the template is "enabled" the system uses the out of the box format and once a template is enabled the system then uses the customized template. Is that correct?
2 Answers
Kent Hoeg Last activity on 3/26/2015 8:14:36 PM by Marcus Demas