Asset/CI on Ticket Template

Is there a way to to define assets/cis for a ticket template.  I know it can be added at the schedule settings, but our users would like to have it applied to a template they will manually apply.  I've tried adjusting the form that is used and the settings to see if it could be achieved but haven't been able to solve it.

Tags ticket template asset configuration-item
Asked by Bill Harlan on Wed 2/1/23 9:11 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Thu 2/2/23 9:28 AM

Hello Bill,

Unfortunately the Ticket Template window does not allow the Asset field to appear, even if it has been added to the Form you're using for your template and is marked as Editable.

There isn't currently a way to achieve this sort of configuration for a ticket template, but you can definitely suggest it as an enhancement idea if you would like to:

Mark Sayers
Sr Support Consultant, CS

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Thanks Mark, enhancement submitted. - Bill Harlan Thu 2/2/23 11:17 AM