Questions

Here's what we're trying to do:
The user fills in a form and selects the appropriate Application Configuration Item (CI). The Application CI has an assigned owner group. Assign responsibility for the ticket to the owner group.
It seems th...

Hi all, I am trying to associate a ticket with a configuation item using the API but I am not seeing a method to do so?
Am I just missing the option or is this not supported?
Thank you!

In adding a configuration item attribute, there's a person type option, but unlike the default Owner field, it does not allow for Groups (or multiple people). Is there a way to allow for either groups or multiple people on a configuration item fi...

Is there a way to to define assets/cis for a ticket template. I know it can be added at the schedule settings, but our users would like to have it applied to a template they will manually apply. I've tried adjusting the form that is used and th...

Is there any way to customize the default "Owner" field in regards to Configuration Items?
Specifically, we're trying to create software CI's and when adding a the owner, who is typically an end user (non-employee/participant), we have to cli...

I am somewhat new to CMDB configuration and I have a request that I am not sure can be done.
I have a User that wants to be able to create relationships between Configuration Items. Is this possible and if so, how is it done (what needs to b...