Questions

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Include "Project Template" in Custom Report

I am creating a project report via the Analysis module that shows a project's details. I am unable to locate the field that lists the "Project Template" that was selected for a project. How do I include this information on my report?
1 Answer
Kathryn Robertson Last activity on 6/14/2023 9:10:35 AM by Brittany Renn

Notification Recipient Template Tag - Version 11.7

Hi all,
During the 11.7 Release Preview session I had asked a question about getting the TDX standard HMTL for the new "notified" section that was added to all non-customized notification templates. I have looked back at the video, release n...
1 Answer
Taren Conley Last activity on 6/9/2023 4:08:00 PM by Brittany Renn

Asset/CI on Ticket Template

Is there a way to to define assets/cis for a ticket template. I know it can be added at the schedule settings, but our users would like to have it applied to a template they will manually apply. I've tried adjusting the form that is used and th...
1 Answer
Bill Harlan Last activity on 2/2/2023 9:28:32 AM by Mark Sayers

Reporting on Comments & Templates

Is it possible to run a report on KB articles with comments or articles/services that use a specific template that we created?
1 Answer
Morgan Cranston Last activity on 1/18/2023 9:31:47 AM by Mark Sayers

Creating Ticket Template With Multiple Ticket Tasks

Hi there,
I have yet to find something that directly addresses what I want to do. I assume that I need to use the Workflow function to achieve this, but want to make sure.
When a new tech starts we have to grant them a bunch of accesses. ...
1 Answer
Damon Stennett Last activity on 6/20/2022 1:16:21 PM by Mark Sayers