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Add a second functional instance in sandbox?
Hi folks, hoping for a bit of help here: Our Web Services team (which does not fall under IT) is interested in getting their own TD license and using it to track their work, and this question is not how to go about buying and provisioning all tha...
1 Answer
Stuart Carapola
Last activity on 5/3/2024 11:35:57 AM by Mark Sayers
Using Custom Forms on Client Portal
Hello,
We are in the process of building out our Service Catalog and are creating custom forms in TDAdmin to assist under TDAdmin > Applications > Tickets > Forms. However, when working in the Service Catalog, I don't see all of the ...
We are in the process of building out our Service Catalog and are creating custom forms in TDAdmin to assist under TDAdmin > Applications > Tickets > Forms. However, when working in the Service Catalog, I don't see all of the ...
1 Answer
Riley Fay
Last activity on 8/14/2023 9:06:05 AM by Mark Sayers
Simple things that just seem broken
Email notifications don't work:
- You update a ticket and you would think that there would be an email records send to the person who updated the record. Nope.
- Someone replies to a ticket that you are assigned to and there is no email n...
- You update a ticket and you would think that there would be an email records send to the person who updated the record. Nope.
- Someone replies to a ticket that you are assigned to and there is no email n...
1 Answer
Tim Greenwald
Last activity on 2/9/2023 10:03:01 AM by Mark Sayers