Notify Multiple Resources when Bulk/Mass Updating
When trying to update a number of tickets at once, either using Action > Update or Comment, it doesn't appear possible to notify more than one resource (Group, Responsible, Requestor, etc). Is this not possible or am I just missing something? Control/Command/Shift clicking doesn't appear to do anything.
Answer (1)
Hello Jacob,
You are correct that you can only select one "role" for the tickets in question to notify the corresponding person(s) about the update/assignment. I believe it would be an enhancement to allow for notifying additional roles/persons.
Feel free to submit a request to expand that notification capability here: https://solutions.teamdynamix.com/TDClient/1965/Portal/Requests/ServiceDet?ID=2148
Sincerely,
Mark Sayers
Sr Support Consultant, CS