Configuration Item Owner Field Customization

Is there any way to customize the default "Owner" field in regards to Configuration Items?

Specifically, we're trying to create software CI's and when adding a the owner, who is typically an end user (non-employee/participant), we have to click the magnifying glass on the filed and change the search criteria. It's not obvious via the admin panel if we can change the default "owner" field to default to "both" employees and non-employees to make the quick search function automatically pull non-employee participants.

Tags admin configuration-item assets Assets-CIs asset-application asset-ci
Asked by Jacob Gladfelter on Mon 3/14/22 4:01 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Tue 3/15/22 8:56 AM

Hello Jacob,

The type-ahead results *will* default to Employees only, so the search page you mentioned is needed if the desired person is not marked as an employee currently.

You can submit an enhancement request if you'd like to ask for a way to change that behavior. Enhancements can be submitted via our service here:

Mark Sayers
Sr Support Consultant, CS

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