Questions

asset-application Clear Tag Filter

Out of Service Asset Status

Is it possible to to add this as a filtering option in both Asset and Configuration Item Reports? I'm not seeing where I can do this. I can set "Is Active" to false for Configuration Items, but I am unable to set "Is Out of Service" for Assets. I...
1 Answer
Mallory Crowner Last activity on 10/11/2023 10:41:10 AM by Mark Sayers

Configuration Items: Person field - multiple/groups

In adding a configuration item attribute, there's a person type option, but unlike the default Owner field, it does not allow for Groups (or multiple people). Is there a way to allow for either groups or multiple people on a configuration item fi...
1 Answer
David Tod Last activity on 6/14/2023 2:37:51 PM by Mark Sayers

How to Mass Update Assets Using External Data

I am trying to update over 1,000 computers in TDX assets. I am trying to filter my assets to the desired ones, I want to update. Is there a way that i can Filter the assets compared to extanl data?
For example: I have a excel list of all th...
2 Answers
Mathew Chase Last activity on 12/6/2022 12:44:56 PM by Mathew Chase

importing a large inventory into TDX

we are looking to move our large inventory from KACE (Quest) into TDX. my first question is do we need iPAAS just to move the inventory? We are going to do this in the sandbox first then iron out some things before we move into PROD. My second qu...
2 Answers
James Richard Last activity on 11/14/2022 1:09:22 PM by Bryan Weist

Create a Report on Asset Feed

This question may have already been answered for the Ticket Feed. Is it possible to create a report from an Asset Feed?
1 Answer
Tyler Duncan Last activity on 4/19/2022 10:00:54 AM by Mark Sayers

Configuration Item Owner Field Customization

Is there any way to customize the default "Owner" field in regards to Configuration Items?
Specifically, we're trying to create software CI's and when adding a the owner, who is typically an end user (non-employee/participant), we have to cli...
1 Answer
Jacob Gladfelter Last activity on 3/15/2022 8:56:24 AM by Mark Sayers

Updating Assets, Setting Ownership Default

Hello TD Team,
I've been working with our asset administrator and been slowly transitioning our inventory into the Asset application. Most of the assets have been imported and with devices changing hands now, we've began to update/edit our As...
1 Answer
Nicholas Steinmetz Last activity on 12/11/2020 1:53:23 PM by Mark Sayers

Asset management question

Hi there,
I've been asked if TDX can support a system that handles the loaning out of equipment. The only way I can think of to do this would be to use the asset management system to store all the equipment. Then to use the ticketing system t...
1 Answer
Joe Allen Last activity on 4/25/2019 1:59:47 PM by Mark Sayers

Difference between Asset User and Asset Owner

We have added our computers (desktops, laptops, etc.) to TDX assets with servers, applications, and others to come in the future. We are determine how we want to use the Owner field and User assignment. What is the "intended" use of the...
1 Answer
Derrick Krieger Last activity on 4/23/2019 10:34:31 AM by Mark Sayers

RE: Can I populate fields for an Asset by doing an Asset Import, or must I do multiple imports if I want all of that data?

This question and answer was originally posted in 2015 by Marcus Demas - I wanted to see if the answer was still applicable?
Can I populate fields for an Asset by doing an Asset Import, or must I do multiple imports if I want all of that ...
2 Answers
John Letarte Last activity on 12/20/2018 11:05:48 AM by John Letarte

Bulk move of assets to different asset application

Is it possible to have a bulk move of Assets from one application to a new asset application, and keep the users that are associated with the asset?
4 Answers
Craig Johnson Last activity on 5/20/2020 1:45:20 PM by Kevin Smith

Access to import assets

Where is the setting to allow a user to 'Import' assets into the Asset application using the Asset Import Spreadsheet? It's not in Security Roles...
2 Answers
Jeri Schefts Last activity on 7/21/2017 11:58:44 AM by Jeri Schefts

Search functionality of Assets/CIs

My institution uses a five digit number as our hardware service tags (i.e.: 002378). When using the quick search bar in the Assets/CI application, entering a five digit number will always pull up the asset with that ID rather than the service tag...
1 Answer
Mark Sayers Last activity on 6/23/2017 3:23:59 PM by Mark Sayers