Questions

When adding the Assets/CI field to a ticket form, we don't want the client/requestor to see this field on the Client Portal, but is there a way for the field to auto-populate with the asset owned by the requestor (if the requestor owns an asset) ...

Hello and thank you for your time.
I am just trying to better understand how the Asset/CI field works on a form a bit more clearly.
I have a team member who is attempting to use 2 custom Asset/CI fields to add assets to a ticket. When I s...

Is it possible to to add this as a filtering option in both Asset and Configuration Item Reports? I'm not seeing where I can do this. I can set "Is Active" to false for Configuration Items, but I am unable to set "Is Out of Service" for Assets. I...

Hi Folks,
Our org is just getting started with utilizing the Assets/CIs module within TDNEXT and we're wondering if it is possible to add columns to the Asset/CIs view on tickets. Currently the only ID that shows up is the TDX ID which has n...

Is a user with a client license able to access Asset/CI applications? For my client users the application is greyed out.
Also where do I set the default applications for a client?
We're creating some forms where we want the ticket submi...

Is there any way to customize the default "Owner" field in regards to Configuration Items?
Specifically, we're trying to create software CI's and when adding a the owner, who is typically an end user (non-employee/participant), we have to cli...