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Assignment and Operation of Ticket Workflows
This article outlines how workflows are assigned to tickets and how tickets progress through those workflows.
Linking Groups to Ticketing Applications
Getting Started with My Work
What happens when I reassign a ticket or ticket task that's assigned to a group?
Task Step
The Task Step allows a workflow step to define a ticket task and add it to the ticket.
Managing Groups in TDNext
Getting Started with Measuring First Contact Resolution (FCR)
Getting Started with Portfolio Planning Workflows
User Work Report
Choice Step
The Choice step allows a workflow to present a technician with multiple choices in order to progress through a workflow.
Getting Started with Ticket Tasks
Creating Groups and Adding Users
This article will provide instructions to create a Group in TeamDynamix.
Resource Placeholders
Getting Started with Project Request Scorecards
Getting Started with Ticket Types