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Assignment and Operation of Ticket Workflows
This article outlines how workflows are assigned to tickets and how tickets progress through those workflows.
Getting Started with My Work
Linking Groups to Ticketing Applications
What happens when I reassign a ticket or ticket task that's assigned to a group?
Task Step
The Task Step allows a workflow step to define a ticket task and add it to the ticket.
Managing Groups in TDNext
User Work Report
Getting Started with Measuring First Contact Resolution (FCR)
Getting Started with Portfolio Planning Workflows
Choice Step
The Choice step allows a workflow to present a technician with multiple choices in order to progress through a workflow.
Getting Started with Ticket Tasks
Creating Groups and Adding Users
This article will provide instructions to create a Group in TeamDynamix.
Getting Started with Project Request Scorecards
Resource Placeholders
Getting Started with Automation Rules