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This article outlines how workflows are assigned to tickets and how tickets progress through those workflows.

Understand the key building blocks of TeamDynamix ticketing, including classifications, types, status values, priority, and assignment.

Understand key concepts about ticket responsibility and learn how to assign, reassign, take ownership of, and add tickets to your My Work list in Work Management.

The Task Step allows a workflow step to define a ticket task and add it to the ticket.

ITAM has a variety of settings at the individual account level you can customize as a privileged user.