- Knowledge Base
- Work Management Admin
- Using Dashboards & Reporting
A guide on creating ticket and reporting tools to manage outages and report on them
- Knowledge Base
- Using Service Management
- Using the Knowledge Base
Matrix explaining how article status and life cycle impact who can view an article.
- Knowledge Base
- Work Management Admin
- Managing Ticketing Applications
- Ticket Workflows
Step-by-step instructions on how to build a workflow to change the current status of a ticket.
- Knowledge Base
- Work Management Admin
- Using Dashboards & Reporting
This article describes how tickets in an "On Hold" status impact reporting.
- Knowledge Base
- Work Management Admin
- Managing Ticketing Applications
- Ticket Workflows
A guide on how to use Api calls in ticket workflows to push outage information into the Knowledge Base.
- Knowledge Base
- Work Management Admin
- Using Dashboards & Reporting
When building reports, consider these four types of reports: validation/verification, operational, tactical, and strategic.
- Knowledge Base
- Work Management Admin
- Using Dashboards & Reporting
This article explains the use of Metrics/KPIs when building custom Ticket or Project reports.