Search260 Results

This article describes how tickets in an "On Hold" status impact reporting.

Step-by-step instructions on how to build a workflow to change the current status of a ticket.

This how-to article helps service desk managers and technicians to report on ticket status changes across a specified date range using TDNext.

A guide on how to use Api calls in ticket workflows to push outage information into the Knowledge Base.

This outlines the differences in Project reports created in the Analysis and Projects/Workspaces applications.

This article explains the use of Metrics/KPIs when building custom Ticket or Project reports.

This how-to article helps individuals to report on assigned tasks by project members in TDNext.

This how-to article will help users to use the Top Scored Requests report in TDNext.