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Though project requests can not be converted to tickets, the article provides workarounds for addressing project requests that should not stay active, and options for limiting the ability to convert tickets to project requests.

This article explains how Client Portal users can submit ticket requests, track their progress, communicate with technicians through comments, and manage alerts and withdrawals for their service requests.

This article explains how to move a ticket from one TeamDynamix ticket application to another.

This article outlines how workflows are assigned to tickets and how tickets progress through those workflows.

This article describes how Ticketing app admins can create Ticket Task Templates in TDAdmin

This article explains how admins can customize ticket classifications, including renaming the six default ITIL classifications and setting a default classification for a ticketing application.

Understand key concepts about ticket responsibility and learn how to assign, reassign, take ownership of, and add tickets to your My Work list in Work Management.

Technicians can update a ticket’s status, add comments and time, manage contacts, adjust SLAs, reclassify tickets, and edit details to move work toward resolution.

A list describing available template tags that can be used to fill ticket data into your ticketing email notifications.