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Though project requests can not be converted to tickets, the article provides workarounds for addressing project requests that should not stay active, and options for limiting the ability to convert tickets to project requests.

This outlines the differences between the Requestor and Ticketing User versions of Ticketing Platform Notification Templates.

You can view the list of ticket types in the ticketing application admin settings in TDAdmin.

This article outlines how workflows are assigned to tickets and how tickets progress through those workflows.

A list of explanations for the Ticket related template tags that can be used to fill Ticket data into your Ticket Notifications.

This article describes how tickets in an "On Hold" status impact reporting.

This outlines how to create Ticketing Applications in the Admin tool.

This article explains the differences between a ticket's primary responsibility, responsibility, and current responsibility.