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Using Web Services to Change the Status of a Ticket
Step-by-step instructions on how to build a workflow to change the current status of a ticket.
Getting Started with Ticket Statuses
Overview of Time Status Report
User Status Report
Project Status Report
My Project Status Report
Requestor Updates to a Ticket Request Status
Issue Resolution Status Report
Using Web Services to Provide an Outage Dashboard/Status Page in the Knowledge Base
A guide on how to use Api calls in ticket workflows to push outage information into the Knowledge Base.
On Hold Ticket Impact on Reports
This article describes how tickets in an "On Hold" status impact reporting.
Overview of Ticket History Report
This how-to article helps service desk managers and technicians to report on ticket status changes across a specified date range using TDNext.
Getting Started with Ticket Settings
Client Response Timer Workflow Example
An example of how to setup a workflow and process to automate the reminder notifications as well automated ticket closure when a client stops being responsive.
Getting Started with Measuring First Contact Resolution (FCR)
System and Service Availability Information
Information about the availability of the TeamDynamix application