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Getting Started with IT Service Change Management

  1. Knowledge Base
  2. Solution Guides
  3. IT Service Change Management
This getting started article will help you get started with your Change Management processes in the TeamDynamix environment for Ticketing. Overview IT service change management is the process

A risk-based approach to change review and approval

  1. Knowledge Base
  2. Using the TeamDynamix System
  3. Ticketing Applications
  4. Classifications
  5. Change Management
This concepts article will help IT Change Management/Enablement process owners to design their request for change process to drive requirements for change Workflows in the TDAdmin interface

Getting Started with Release Management

  1. Knowledge Base
  2. Using the TeamDynamix System
  3. Ticketing Applications
  4. Classifications
  5. Release Management
This knowledge base article will cover Release Management from both the ITSM Ticketing and PPM Project management perspectives. This article is helpful for any change advisory board or product

Getting started with Enterprise Service Management

  1. Knowledge Base
  2. Solution Guides
  3. Enterprise Service Management
do not see the value in switching to TDX, and/or actively resist it. Engaging in some organization change management/change enablement interwoven through a detailed communication plan is key to

Defining Project Tiers for Right-Sized Project Management

  1. Knowledge Base
  2. Using the TeamDynamix System
  3. Projects and Workspaces
  4. Using Projects
  5. Implementing and Configuring Project Management
, and/or 40-120 hours of work Required project management activities Project charter Scope change management process Kick-off meeting Regular status updates Close-out meeting

Understanding Ticket Classifications: The differences between Incident, Major Incident, Problem, Change, Release, and Service Request

  1. Knowledge Base
  2. Using the TeamDynamix System
  3. Ticketing Applications
  4. Classifications
. Change Management (CM) – The process responsible for controlling the lifecycle of all changes. The primary objective of change management is to enable beneficial changes to be made with minimum

Workspaces and Resource Management

  1. Knowledge Base
  2. Using the TeamDynamix System
  3. Projects and Workspaces
  4. Using Workspaces
resource-management ... Overview Workspaces as a resource management concept initially can be confusing because you are looking at, determining, and then setting the future estimated schedules for members for any Non

Overview of Program Management in Analysis

  1. Knowledge Base
  2. Using the TeamDynamix System
  3. Projects and Workspaces
  4. Project Portfolios
- Lists the basic information about your Program that you completed during setup. Click Edit to change any of these settings. Projects - Displays all Program-related projects to your Program view. Click

Getting Started with Resource Management

  1. Knowledge Base
  2. Using the TeamDynamix System
  3. Capacity Planning and Resource Management
schedule change for the member. This is done in TDNext in the Resource Management application > Manage Allocations page, on a project that has been configured as specified in the step above. OR

Overview of Portfolio Management in Analysis

  1. Knowledge Base
  2. Using the TeamDynamix System
  3. Projects and Workspaces
  4. Project Portfolios
project-management ... that you completed during setup. Click Edit to change any of these settings. Programs - Displays all Portfolio-related programs to your Portfolio view. Click +Add button to add programs to your

Four Approaches to Resource Management

  1. Knowledge Base
  2. Using the TeamDynamix System
  3. Capacity Planning and Resource Management
are set to have their capacity managed, and that they have the daily capacity hours set. Overview The content below is to help shape best practices for an organization around Resource Management

Getting Started with Project Management

  1. Knowledge Base
  2. Using the TeamDynamix System
  3. Projects and Workspaces
Projects window, select the appropriate project. Click on the Status Chart section to review your project’s charted status changes. Gotchas & Pitfalls If project management is new to your

Overview and Management of Custom Pages

  1. Knowledge Base
  2. Using the TeamDynamix System
  3. System Configuration
that can optionally be changed. This will toggle whether or not that custom page appears in the Custom Pages section for the specified application. Deleting Custom Pages Sometimes these custom

Asset Contract Management [Video]

  1. Knowledge Base
  2. Using the TeamDynamix System
  3. Asset Applications
  4. Using the Asset Application
  5. Contracts & Vendors
This video will help admins and technicians to manage contracts using the Assets/CIs application in TDNext. The user must have the Create and modify contracts for assets permission in their Assets/CIs

Getting Started with Asset Management

  1. Knowledge Base
  2. Using the TeamDynamix System
  3. Asset Applications
  4. Using the Asset Application
Asset management in TeamDynamix is done primarily via the Assets/CIs Application. CIs stands for configuration items, which is a term used in the service asset and configuration management process