Email Monitor Attachments

Hi, 

Is it possible to have an attachment in an email that is sent to a monitor and the attachment be in the ticket that is created? I can't seem to get the PDF to show up in the ticket upon creation.

Tags email attachment monitor
Asked by Michael Rodriguez on Mon 5/6/24 5:25 PM Last edited Mon 5/6/24 5:25 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Tue 5/7/24 8:47 AM

Hello Michael,

Yes this is possible, your rule in your email monitor has to allow attachments to be included.

Sincerely,
Mark Sayers
Sr Support Consultant, CS

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