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Email Monitor no connecting

We have inherited a TDX environment where an Email Auth Account was already configured in the Ticketing app. I setup a monitor, but I keeps getting the error below. My email folders are in the root as shown in the second image. I chang...
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Michael Rodriguez Last activity on 10/13/2023 9:22:08 AM by Mark Sayers

Email monitor vs automation rule

When an email monitor captures an incoming ticket will automation rules get to it first? If I set the responsible group in the email monitor, will automation rules leave it alone? Could I leave the responsible group in the monitor blank a...
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Michael Rodriguez Last activity on 10/9/2023 9:09:31 AM by Brittany Renn

Should we get a notification that an email monitor is not working?

We have a monitor on a mailbox where the password had expired (my fault, since corrected). It's not a commonly-used monitor, so no one noticed until someone checked the logs for unrelated reasons. Should we be seeing any sort of notice that the m...
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Patrick LaFollette Last activity on 2/24/2023 11:59:04 AM by Mark Sayers