Can I associate a ticket and a configuration Item?

Hi all, I am trying to associate a ticket with a configuation item using the API but I am not seeing a method to do so?

Am I just missing the option or is this not supported?

Thank you!

Tags API configuration-item CI
Asked by Brandon Ferrotta on Thu 11/9/23 2:07 PM
Hey, I am having the same issue. I can't find any documentation about it. were you able to figure it out? - Christian Mijangos Xicara Fri 3/1/24 5:39 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Thu 11/9/23 2:38 PM

Hi Brandon,

Have you tried already using the POST POST https://yourdomain/TDWebApi/api/{appId}/tickets/{id}/assets/{assetId} endpoint to associate the CI by its ID with the ticket in question?

Mark Sayers
Sr Support Consultant, CS

No feedback
Hi Mark,

Sorry for the late response, have been out the past few days...I did try to use that, I can associate a normal asset with a ticket like that no problems, but when it comes to adding the Configuration Item, it fails and gives me a 404 error each time. That is with the same request on the same ticket, but just changing the ID number at the end from and asset to a CI.

- Brandon Ferrotta Tue 11/14/23 9:44 AM
In that case it does not appear there is an endpoint for this to happen over the API then. - Mark Sayers Tue 11/14/23 11:29 AM