Questions

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Can I associate a ticket and a configuration Item?

Hi all, I am trying to associate a ticket with a configuation item using the API but I am not seeing a method to do so?
Am I just missing the option or is this not supported?
Thank you!
1 Answer
Brandon Ferrotta Last activity on 11/9/2023 2:38:28 PM by Mark Sayers

Asset/CI Ticket Attribute

I am looking for KB articles or information on the Asset/CI Attribute.
I have an asset application that isn't showing up for this attribute when I go to put it on a Ticket Form.
2 Answers
OU ITSM Team Last activity on 2/23/2023 4:45:10 PM by OU ITSM Team

How to create a CI report?

I'm trying to create a CI report in the "Assets/CIs" app and the only two options I am getitng is "Asset Report" and "Contracts Report." Does this mean that TeamDynamix does not currently offer any reporting on CIs?
1 Answer
Bodek Frak Last activity on 9/20/2016 3:41:36 PM by Mark Sayers

Discovery Tool

Is there a discovery tool within TD to help populate the CMDB? We have nothing onsite that would help with this and our records are not very reliable. Thoughts or suggestions would be most welcomed!
thanks,
Kara
1 Answer
Kara Farmer Last activity on 8/25/2016 2:16:19 PM by Mark Sayers