Ticket Tasks - "Complete Within" Field
Whenever I create a new task for a ticket, the Complete Within field is always set to 1 hour. I'm wondering if there's a way for me to change it in the settings so that the default is 0 hours and that way we can only assign deadlines to tasks that need them instead of forgetting to remove a deadline and having a task be overdue.
Asked by Riley Fay
on Thu 7/6/23 12:51 PM
Last edited Thu 7/6/23 12:52 PM
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Answer (1)
This answer has been marked as the accepted answer
Brittany Renn
Thu 7/6/23 1:06 PM
Hi Riley,
Unfortunately, it isn't currently possible to customize the default duration for each ticket task. I would suggest submitting this as a Product Idea: https://solutions.teamdynamix.com/TDClient/Requests/ServiceDet?ID=2148
Best,
Brittany Renn
TDX Support
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