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Ticket Tasks - "Complete Within" Field

Whenever I create a new task for a ticket, the Complete Within field is always set to 1 hour. I'm wondering if there's a way for me to change it in the settings so that the default is 0 hours and that way we can only assign deadlines to tasks tha...
1 Answer
Riley Fay Last activity on 7/6/2023 1:06:39 PM by Brittany Renn

Responsible Field Settings

Could you help me find where this setting in the attached file is located? I cannot seem to find it after the most recent update.
1 Answer
Derek Hickman Last activity on 8/11/2022 4:14:35 PM by Mark Sayers

Notification Default Settings for Ticket Udpates/Edits/Comments

I have noticed that by default not many people are selected when I update/edit/comment on a ticket to receive a notification. When I "Update" a ticket, the "Requestor" is by default in the "Notify" section. Are we able to customize who is notifie...
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Triston Martin Last activity on 3/22/2022 2:59:55 PM by Mark Sayers