Questions

settings Clear Tag Filter

Ticket Tasks - "Complete Within" Field

Whenever I create a new task for a ticket, the Complete Within field is always set to 1 hour. I'm wondering if there's a way for me to change it in the settings so that the default is 0 hours and that way we can only assign deadlines to tasks tha...
1 Answer
Riley Fay Last activity on 7/6/2023 1:06:39 PM by Brittany Renn

Service Form - Attribute Defaults

In our form, we have a few attribute field with a Default choice Applied.
Up until recently, when the main attribute was selected, the default child was automatically applied. I cannot say for sure when this changed (it's been a little chaoti...
2 Answers
Carmen Chastine Last activity on 5/13/2022 4:46:23 PM by Carmen Chastine

Ticketing Application "Purpose"?

When creating a new (or editing) a ticketing application in TDAdmin, there is a pre-filled dropdown for "purpose" that requires selection. Is there any changes in behavior or functionality in TDX by choosing one of these over the other. Is it jus...
1 Answer
Anthony Nave Last activity on 3/10/2022 4:45:21 PM by Mark Sayers

Does the setting "Notify Responsible or Reviewer when a user comments on a ticket" override disabled group notifications?

Hello,
Does the application setting " Notify Responsible or Reviewer when a user comments on a ticket " override group notifications being disabled for particular users, particularly when there is no individual assigned to the ti...
1 Answer
Shenandoah Bennett Last activity on 4/14/2021 2:02:21 PM by Mark Sayers

Knowledge Base (KB) Comment vs. Feedback

What is the purpose of the "comment" feature as it relates to articles? We have staff leaving comments instead of providing feedback and the comments are not searchable/reportable/addressable as feedback is. If found not to be beneficia...
3 Answers
Greg Van De Mark Last activity on 7/26/2018 10:53:37 AM by Mark Sayers

New Application does not automatically notify requestor

We created a new app. However, the box for notify requestor is not checked by default as with our other application. All of the notification templates are enabled.
1 Answer
Mark Sayers Last activity on 8/9/2017 12:03:15 PM by Mark Sayers

How to reset/clear Bomgar credentials once entered?

The following happened:
1. Client was testing Bomgar integration
2. Client clicked "Generate Bomgar Session"
3. TD prompted them to enter their Bomgar credentials
4. Their credentials did not work
5. They tried the Bomgar admi...
1 Answer
John Borwick Last activity on 8/23/2016 5:17:53 PM by Mark Sayers

My Profile > Setting

What does the " Allow status update alerts " setting control?
1 Answer
Cynthia Garrison Last activity on 3/10/2016 9:33:01 AM by Jamey Stock