Allow Supervisor to see tickets when they are not a technician
I have a client user who oversees two departments that have applications in our TDX instance. She will never answer or modify a ticket, so she remains a client rather than a technician.
Is there a way that she can see the list of tickets that have been submitted to the two departments she oversees?
Asked by Terri Edney
on Wed 12/21/22 8:35 PM
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Answer (1)
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Greg Van De Mark
Wed 12/21/22 9:13 PM
You can make a report (or reports) that shows what you want it to show, put that report on a desktop, and make that desktop public. Then give your client user the URL that appears when you make the desktop public. That should work. I think anyone that has the URL has permission to view the desktop so make sure you tell that person that the URL is your little secret.
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