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Email Service [Ticket Creation Rules] Frequently Asked Questions
Who is notified when a person replies by email to a ticket creation email?
Changing the Form During Ticket Creation
Creating TeamDynamix Accounts for Email Replies and Ticket Creation Monitors
This article describes how to create your TeamDynamix email service account, used by email replies and email monitors.
Setting up Ivy Chatbot for Ticket Submission
Information about the ticket creation integration with the Ivy.ai chatbot.
Configuring Email Monitors
This article describes how to configure an email monitor for Ticket Creation
Working with Ticketing Forms
This article discusses the creation and modification of forms via TDAdmin
Ticketing Configuration Tip - The Rule of "Threes"
Email Log Error Messages
Notification Scenarios
TDX Foundations Frequently Asked Questions
Using Web Services - Recurring Maintenance Tickets Based Upon Maintenance Completion Dates
Understanding Administration versus Security Roles for Applications
Provides guidance to better understand the boundaries of administration versus what security roles may be used for.
Getting Started with Advanced Ticketing
Covers optional ticketing tools such as service level agreements, task templates, workflows, and surveys.
How does the system match email addresses to user accounts when interacting via email?
An overview of how the TDX system matches email addresses to user records when creating tickets or handling reply-by-email.