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This how-to article helps users to view various ticket performance metrics in TDNext.

This article describes how tickets in an "On Hold" status impact reporting.

This outlines the differences in Project reports created in the Analysis and Projects/Workspaces applications.

This article explains the use of Metrics/KPIs when building custom Ticket or Project reports.

This how-to article will help users to use the Top Scored Requests report in TDNext.

This how-to article helps individuals to report on assigned tasks by project members in TDNext.

This how-to article will help Technicians and Managers use the Tickets Count Report to review tickets in TDNext.

This how-to article helps service desk managers and technicians to report on ticket status changes across a specified date range using TDNext.