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- Knowledge Base
- Work Management Admin
- Managing Platform Settings
- Notifications
This outlines the differences between the Requestor and Ticketing User versions of Ticketing Platform Notification Templates.
- Knowledge Base
- Using Service Management
- Working with Tickets
- Knowledge Base
- Work Management Admin
- Managing Ticketing Applications
- Ticket Workflows
This article outlines how workflows are assigned to tickets and how tickets progress through those workflows.
- Knowledge Base
- Work Management Admin
- Managing Ticketing Applications
- Ticket Types
You can view the list of ticket types in the ticketing application admin settings in TDAdmin.
- Knowledge Base
- Work Management Admin
- Managing Platform Settings
- Notifications
A list of explanations for the Ticket related template tags that can be used to fill Ticket data into your Ticket Notifications.
- Knowledge Base
- Using Service Management
- Working with Tickets
This article explains the differences between a ticket's primary responsibility, responsibility, and current responsibility.
- Knowledge Base
- Using Service Management
- Working with Tickets
How to merge tickets individually or in bulk.
- Knowledge Base
- Integrations, Automations, & AI
- Integrations & Connectors
- Work Management Integrations
Information about the ticket creation integration with the Ivy.ai chatbot.
- Knowledge Base
- Work Management Admin
- Managing Ticketing Applications
This outlines how to create Ticketing Applications in the Admin tool.
- Knowledge Base
- Work Management Admin
- Managing Forms & Attributes
This document outlines how to create custom ticket attributes in the Admin tool.
- Knowledge Base
- Work Management Admin
- Managing Ticketing Applications
Covers optional ticketing tools such as service level agreements, task templates, workflows, and surveys.
- Knowledge Base
- Using Service Management
- Working with Tickets
How to import tickets in TeamDynamix.
- Knowledge Base
- Work Management Admin
- Using Dashboards & Reporting
This article describes how tickets in an "On Hold" status impact reporting.
- Knowledge Base
- Using Service Management
- Working with Tickets
This document outlines the purpose of tickets in the TeamDynamix ITSM system.
- Knowledge Base
- Work Management Admin
- Managing Ticketing Applications
- Ticket Workflows
Step-by-step instructions on how to create another ticket as part of a workflow.