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This article outlines how workflows are assigned to tickets and how tickets progress through those workflows.

This article explains how to move a ticket from one TeamDynamix ticket application to another.

This article describes how Ticketing app admins can create Ticket Task Templates in TDAdmin

This article explains how admins can customize ticket classifications, including renaming the six default ITIL classifications and setting a default classification for a ticketing application.

Understand key concepts about ticket responsibility and learn how to assign, reassign, take ownership of, and add tickets to your My Work list in Work Management.

Technicians can update a ticket’s status, add comments and time, manage contacts, adjust SLAs, reclassify tickets, and edit details to move work toward resolution.

A list describing available template tags that can be used to fill ticket data into your ticketing email notifications.

This is the table containing each ticket record in the system. This table also contains "backing" records for ticket templates.

Covers optional ticketing tools such as service level agreements, task templates, workflows, and surveys.

This article describes how tickets in an "On Hold" status impact reporting.

Understand the key building blocks of TeamDynamix ticketing, including classifications, types, status values, priority, and assignment.

Step-by-step instructions on how to create another ticket as part of a workflow.

This outlines how ticket workflows are configured in the Admin application.

This outlines how to create Ticketing Applications in the Admin tool.

This article explains the differences between a ticket's primary responsibility, responsibility, and current responsibility.