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- Knowledge Base
- Using the TeamDynamix System
- Ticketing Applications
- Entering and Managing Ticket Requests
- Knowledge Base
- Using the TeamDynamix System
- Ticketing Applications
- Ticket Types
You can view the list of ticket types in the ticketing application admin settings in TDAdmin.
- Knowledge Base
- Using the TeamDynamix System
- Ticketing Applications
- Automation and Workflow
- Ticket Workflows
This article outlines how workflows are assigned to tickets and how tickets progress through those workflows.
- Knowledge Base
- Using the TeamDynamix System
- Reports, Desktops, and My Work
- Standard Reports
This how-to article will help Technicians and Managers use the Tickets Count Report to review tickets in TDNext.
- Knowledge Base
- Using the TeamDynamix System
- Ticketing Applications
- Entering and Managing Ticket Requests
This article explains the differences between a ticket's primary responsibility, responsibility, and current responsibility.
- Knowledge Base
- Using the TeamDynamix System
- Ticketing Applications
- Entering and Managing Ticket Requests
This document outlines the purpose of tickets in the TeamDynamix ITSM system.
- Knowledge Base
- Using the TeamDynamix System
- System Configuration
- Supported Integrations
- Ivy Chatbot
Information about the ticket creation integration with the Ivy.ai chatbot.
- Knowledge Base
- Using the TeamDynamix System
- Reports, Desktops, and My Work
- Standard Reports
This how-to article helps users to view various ticket performance metrics in TDNext.
- Knowledge Base
- Using the TeamDynamix System
- Reports, Desktops, and My Work
- Standard Reports
This how-to article helps users to view various ticket performance metrics in TDNext.
- Knowledge Base
- Using the TeamDynamix System
- Ticketing Applications
- Forms and Attributes
This document outlines how to create custom ticket attributes in the Admin tool.
- Knowledge Base
- Using the TeamDynamix System
- Reports, Desktops, and My Work
- Using Reports
This article explains the use of Metrics/KPIs when building custom Ticket or Project reports.
- Knowledge Base
- Using the TeamDynamix System
- Ticketing Applications
- Entering and Managing Ticket Requests
How to import tickets in TeamDynamix.
- Knowledge Base
- Using the TeamDynamix System
- Ticketing Applications
This outlines how to create Ticketing Applications in the Admin tool.
- Knowledge Base
- Using the TeamDynamix System
- Reports, Desktops, and My Work
- Using Reports
This article describes how tickets in an "On Hold" status impact reporting.
- Knowledge Base
- Using the TeamDynamix System
- Ticketing Applications
- Entering and Managing Ticket Requests
Covers optional ticketing tools such as service level agreements, task templates, workflows, and surveys.