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Using the Phone Number Search to Find People
People and telephony systems can look up people by phone number using a specific URL.
When creating a new user in Admin, what should I fill in? What does each setting mean?
Issue Resolution Status Report
Ticket Performance Report
Data Validation on Custom Attributes in Work Management
Tasks Summary By Plan Report
Returns on Project Requests
How Project Requests are Scored
Core Integrations Frequently Asked Questions (FAQ)
Using Web Services to Create a Second Ticket
Step-by-step instructions on how to create another ticket as part of a workflow.
Getting Started with Measuring First Contact Resolution (FCR)
Scheduling Asset Discovery and Sync Jobs
This how-to article will help Assets/CIs administrators to schedule asset discovery jobs using the TDAdmin interface.
Configuring the UPnP Data Provider
This concepts article will help admins using the Asset Discovery Service understand what settings TeamDynamix provides for UPnP.
Setting up Ivy Chatbot for Ticket Submission
Information about the ticket creation integration with the Ivy.ai chatbot.
Using Web Services to Move Tickets