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- Knowledge Base
- Using the TeamDynamix System
- Reports, Desktops, and My Work
- Using Reports
This article describes how tickets in an "On Hold" status impact reporting.
- Knowledge Base
- Using the TeamDynamix System
- Reports, Desktops, and My Work
- Standard Reports
- Knowledge Base
- Using the TeamDynamix System
- System Configuration
- Email Service
- Knowledge Base
- Using the TeamDynamix System
- Ticketing Applications
- Entering and Managing Ticket Requests
- Knowledge Base
- Using the TeamDynamix System
- Ticketing Applications
- Automation and Workflow
- Ticket Workflows
This article outlines how workflows are assigned to tickets and how tickets progress through those workflows.
- Knowledge Base
- Using the TeamDynamix System
- Ticketing Applications
- Ticket Types
You can view the list of ticket types in the ticketing application admin settings in TDAdmin.
- Knowledge Base
- Using the TeamDynamix System
- Reports, Desktops, and My Work
- Standard Reports
This how-to article will help Technicians and Managers use the Tickets Count Report to review tickets in TDNext.
- Knowledge Base
- Using the TeamDynamix System
- Ticketing Applications
- Entering and Managing Ticket Requests
How to import tickets in TeamDynamix.
- Knowledge Base
- Using the TeamDynamix System
- Reports, Desktops, and My Work
- Using Reports
- Example ITSM Reports
Provide your Service Desk manager with all unassigned ticket tasks.
- Knowledge Base
- Using the TeamDynamix System
- Reports, Desktops, and My Work
- Using Reports
- Example ITSM Reports
Provide your Service Desk manager with all unassigned ticket tasks.
- Knowledge Base
- Using the TeamDynamix System
- Ticketing Applications
- Automation and Workflow
- Ticket Workflows
This outlines how ticket workflows are configured in the Admin application.
- Knowledge Base
- Using the TeamDynamix System
- Ticketing Applications
- Automation and Workflow
- Ticket Workflows
Step-by-step instructions on how to create another ticket as part of a workflow.
- Knowledge Base
- Using the TeamDynamix System
- Ticketing Applications
- Entering and Managing Ticket Requests
Covers optional ticketing tools such as service level agreements, task templates, workflows, and surveys.
- Knowledge Base
- Using the TeamDynamix System
- Ticketing Applications
This outlines how to create Ticketing Applications in the Admin tool.
- Knowledge Base
- Using the TeamDynamix System
- Reports, Desktops, and My Work
- Standard Reports
This how-to article helps users to view various ticket performance metrics in TDNext.