Search300 Results
- Knowledge Base
- Work Management Admin
- Using Dashboards & Reporting
This article describes how tickets in an "On Hold" status impact reporting.
- Knowledge Base
- Work Management Admin
- Managing Platform Settings
- Notifications
This outlines the differences between the Requestor and Ticketing User versions of Ticketing Platform Notification Templates.
- Knowledge Base
- Work Management Admin
- Managing Ticketing Applications
- Knowledge Base
- Using Service Management
- Working with Tickets
- Knowledge Base
- Work Management Admin
- Managing Ticketing Applications
- Ticket Workflows
This article outlines how workflows are assigned to tickets and how tickets progress through those workflows.
- Knowledge Base
- Work Management Admin
- Managing Ticketing Applications
- Ticket Types
You can view the list of ticket types in the ticketing application admin settings in TDAdmin.
- Knowledge Base
- Work Management Admin
- Managing Ticketing Applications
A list describing available template tags that can be used to fill ticket data into your ticketing email notifications.
- Knowledge Base
- Using Service Management
- Working with Tickets
How to import tickets in TeamDynamix.
- Knowledge Base
- Work Management Admin
- Using Dashboards & Reporting
- Example Reports
Provide your Service Desk manager with all unassigned ticket tasks.
- Knowledge Base
- Work Management Admin
- Using Dashboards & Reporting
- Example Reports
Provide your Service Desk manager with all unassigned ticket tasks.
- Knowledge Base
- Compliance & Technical Info
- Technical Information
- Common Database Tables and Queries
This is the table containing each ticket record in the system. This table also contains "backing" records for ticket templates.
- Knowledge Base
- Work Management Admin
- Managing Ticketing Applications
- Ticket Workflows
This outlines how ticket workflows are configured in the Admin application.
- Knowledge Base
- Using Service Management
- Working with Tickets
This article explains the differences between a ticket's primary responsibility, responsibility, and current responsibility.
- Knowledge Base
- Work Management Admin
- Managing Forms & Attributes
Create and manage custom ticket attributes in the Admin UI.
- Knowledge Base
- Work Management Admin
- Managing Ticketing Applications
- Ticket Types
This article describes how to create and edit Type Categories for ticketing and project applications.