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Working with the Feed
Implementation Plan
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[VIDEO] PPM/ITSM Implementations: Proven Higher Ed Approaches
In this session, we share the IT industry's best practices for approaching your next ITSM and/or PPM implementation.
TeamDynamix IP Addresses
A list of IP addresses which host the TeamDynamix SaaS applications and supporting services.
Using PagerDuty with TeamDynamix
10 Important Decisions For Your ITSM Implementation
Implementation Roles
List of TeamDynamix, client, and training-related roles for a TeamDynamix implementation.
Getting started with Enterprise Service Management
Outbound Email Authentication Accounts for SMTP
How does the system match email addresses to user accounts when interacting via email?
An overview of how the TDX system matches email addresses to user records when creating tickets or handling reply-by-email.
Defining Project Tiers for Right-Sized Project Management
This concepts article will help users to define their project sizes using the TDNext.
Configuring Email Replies
This how-to article will help Administrators to configure email reply services
Can Project Requests be Converted to Tickets?
Though project requests can not be converted to tickets, the article provides workarounds for addressing project requests that should not stay active, and options for limiting the ability to convert tickets to project requests.