TeamDynamix IP Addresses

The TeamDynamix SaaS and Private Cloud solutions use a number of IP Addresses and Domains to provide service. Oftentimes our customers will choose to specifically allow our resources to ensure proper delivery of service to their users. You can find a list of resources to trust at https://app-eus.teamdynamix.com/meta. The following items are typically considered when a customer is developing a allow list/block list strategy.

  1. TeamDynamix Web Applications (TDNext, TDClient, TDWebApi, etc.)
    1. Web traffic received by TeamDynamix as a result of normal web application use.
  2. LDAP Authentication
    1. LDAP authentication requests coming from TeamDynamix as a result of choosing and configuring the LDAP authentication option.
  3. Email Monitors
    1. IMAP requests coming from TeamDynamix as a result of TeamDynamix Email Monitor configurations.
  4. Workflow Web Service Calls
    1. HTTP requests coming from TeamDynamix as a result of a Ticketing Workflow Web Service Step.
  5. Bomgar Integration
    1. HTTP requests coming from TeamDynamix as a result of Bomgar Integration configuration.
  6. RSS Feeds
    1. HTTP requests coming from TeamDynamix as a result of RSS Feed configuration.
  7. Outbound Email
    1. Email messages coming from TeamDynamix for notifications and other purposes.
    2. We recommend allowing outbound email based on the domain. If this is not an option for your organization and you choose to allow outbound email using IP Addresses instead, please refer to Amazon Simple Email Service Documentation for a list of IP Addresses that are used.

Changes as of 12/14/2018 @ 11:00PM ET

We are adding several new IP Addresses and specifically removing the IP Address 104.45.129.97. We are now specifying trusted resources at the following location: https://app-eus.teamdynamix.com/meta

This change is being made as part of infrastructure improvements to our environment.

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Details

Article ID: 6725
Created
Wed 6/10/15 11:39 AM
Modified
Wed 8/12/20 9:45 AM