TeamDynamix IP Addresses

TeamDynamix Work Management Current IP information

The TeamDynamix Work Management solution uses a number of IP Addresses and Domains to provide service. Oftentimes our customers will choose to specifically allow our resources to ensure proper delivery of service to their users.

You can find a list of current IP resources to trust at one of the links below:

• For US SaaS clients: https://app-eus.teamdynamix.com/meta/
• For Canadian SaaS clients: https://app-cac.teamdynamix.com/meta/

The following items are typically considered when a customer is developing a allow list/block list strategy.

1. TeamDynamix Web Applications (TDNext, TDClient, TDWebApi, etc.)
   1. Web traffic received by TeamDynamix as a result of normal web application use.
2. LDAP Authentication
   1. LDAP authentication requests coming from TeamDynamix as a result of choosing and configuring the LDAP authentication option.
3. Email Monitors
   1. IMAP requests coming from TeamDynamix as a result of TeamDynamix Email Monitor configurations.
4. Workflow Web Service Calls
   1. HTTP requests coming from TeamDynamix as a result of a Ticketing Workflow Web Service Step.
5. Bomgar Integration
   1. HTTP requests coming from TeamDynamix as a result of Bomgar Integration configuration.
6. RSS Feeds
   1. HTTP requests coming from TeamDynamix as a result of RSS Feed configuration.
7. Outbound Email
   1. For sending mail through a custom SMTP setup (not the TeamDynamix out-of-the-box mail). These will be mail messages coming from TeamDynamix, for notifications and other purposes sent through a client-specific server or mail service. Typically on-premise or external mail sending systems need to allow access by a range of IPs to send on behalf of TeamDynamix.
   2. For receiving mail in user mailboxes, we recommend allowing outbound email based on the domain. If this is not an option for your organization and you choose to allow outbound email using IP Addresses instead, please refer to Amazon Simple Email Service Documentation for a list of IP Addresses that are used.

TeamDynamix iPaaS

The TeamDynamix iPaaS solution uses a number of IP Addresses and Domains to provide service. Oftentimes our customers will choose to specifically allow our resources to ensure proper delivery of service to their users. You can find a list of resources to trust at one of the links below:

• For US SaaS clients: https://us.ipaas.teamdynamix.com/meta
• For Canadian SaaS clients: https://ca.ipaas.teamdynamix.com/meta

The following items are typically considered when a customer is developing a allow list/block list strategy.

1. iPaaS Web Application
   1. Web traffic received by TeamDynamix as a result of normal web application use.
2. iPaaS Proxy
   1. Polling mode
      1. HTTP traffic received by TeamDynamix as part of the communication between the proxy and the iPaaS Web Application.
      2. HTTP traffic received by Azure blob storage as part of the communication between the proxy and the iPaaS Web Application.
   2. Direct / Callback mode
      1. HTTP requests coming from TeamDynamix to the proxy server.
      2. HTTP traffic received by TeamDynamix as part of the communication between the proxy and the iPaaS Web Application.
      3. HTTP traffic received by Azure blob storage as part of the communication between the proxy and the iPaaS Web Application.
3. Flow Execution
   1. HTTP and other requests coming from TeamDynamix as a result of iPaaS flow execution.
4. Outbound Email
   1. For receiving mail in user mailboxes, we recommend allowing outbound email based on the domain. At this time TeamDynamix utilizes a 3rd-party for outbound email which does not provided a dedicated list of IP addresses for adding to an allow list.

Changes as of 01/19/2023

IP Address Removals

On 01/19/2023 the following IP addresses will be removed from the Work Management meta files. These IP addresses are no longer being used by TeamDynamix and should no longer be configured in your allow lists.

If you're looking for the current IP Addresses, click the links near the top of the article for US or Canadian SaaS clients.

United States IP Addresses no longer in use:

• 13.68.219.105/32
• 13.90.212.100/32
• 40.71.38.54/32
• 40.76.40.110/32
• 52.186.80.39/32
• 104.45.130.139/32
• 104.45.131.9/32
• 104.45.142.148/32
• 104.45.143.49/32
• 104.211.34.124/32
• 137.117.86.223/32

Canada:

• 13.88.224.190/32
• 40.82.191.34/32
• 40.82.191.196/32
• 40.85.221.145/32

IP Address Additions

We will also be adding a new /28 subnet block for each region to the Work Management and iPaaS meta files.  Over time all public IP addresses will be consolidated into the /28 subnet block for each region. Additional notifications will be provided as we transition over to these new IP subnet blocks. Please add these IP address blocks to your allow lists as soon as possible.

United States:

• 52.147.210.224/28

Canada:

• 40.82.185.39/32

• 52.228.99.112/28

Changes as of 01/12/2022

Updated this article to distinguish the differences between TeamDynamix Work Management and TeamDynamix iPaaS

Changes as of 12/14/2018

We are adding several new IP Addresses and specifically removing the IP Address 104.45.129.97. We are now specifying trusted resources at the following location: https://app-eus.teamdynamix.com/meta

This change is being made as part of infrastructure improvements to our environment.