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Ticket Creation via API

Hello, TDX Community:
I wanted to ask if there is a most effective way via API or other means to automatically generate tickets. For instance, if we wanted to schedule the creation of tickets on weekly or monthly intervals for tasks completed...
1 Answer
Anderson Hanchett Last activity on 2/25/2022 12:17:07 PM by Mark Sayers

500 Error When Trying to Use API to Create Issue

One of my team members sent ahead an issue they ran into, that I'm not familiar with, and wasn't sure on how to approach troubleshooting:

I'm running into API issues that I haven't dealt with before. I am getting a 500 error. This is the e...
1 Answer
Ian Beattie Last activity on 5/26/2020 11:47:32 AM by Mark Sayers

Can we create a new email to ticket with a ticket application?


We have not created an email to ticket solution since the ticketing application was released. Can we still create an email to ticket solution within ticket applications?

Thank you!
3 Answers
Mark Sayers Last activity on 9/21/2016 2:31:13 PM by Mark Sayers

Creation of two tickets with one form

Had a question about if there is a way currently or if it is going to be possible in future releases to be able to select attributes on a custom request form and kick off separate tickets based on the selection of those attributes?
1 Answer
Jeremy Luring Last activity on 6/16/2016 12:22:16 PM by Mark Sayers

Field Population for Email Ticket Creation

I'm trying to create tickets through email, which I can currently do, However I am having difficulty populating other fields apart from the Subject and Description. Is there anything I can do when creating tickets to populate all the o...
2 Answers
Damien Robinson Last activity on 6/21/2016 9:40:47 AM by Mark Sayers

Creating External Form to generate TD Tickets

We are currently using the Email Service to convert the results of an external form to a TD Ticket. However, we are seeing limitations to this approach. For example, we have about 60 email accounts dedicated to this service to handle the differ...
2 Answers
Arlen Strader Last activity on 11/3/2015 1:10:12 PM by Arlen Strader