Hello, TDX Community:
I wanted to ask if there is a most effective way via API or other means to automatically generate tickets. For instance, if we wanted to schedule the creation of tickets on weekly or monthly intervals for tasks completed...
One of my team members sent ahead an issue they ran into, that I'm not familiar with, and wasn't sure on how to approach troubleshooting:
I'm running into API issues that I haven't dealt with before. I am getting a 500 error. This is the e...
We have not created an email to ticket solution since the ticketing application was released. Can we still create an email to ticket solution within ticket applications?
Had a question about if there is a way currently or if it is going to be possible in future releases to be able to select attributes on a custom request form and kick off separate tickets based on the selection of those attributes?
I'm trying to create tickets through email, which I can currently do, However I am having difficulty populating other fields apart from the Subject and Description. Is there anything I can do when creating tickets to populate all the o...
We are currently using the Email Service to convert the results of an external form to a TD Ticket. However, we are seeing limitations to this approach. For example, we have about 60 email accounts dedicated to this service to handle the differ...