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Primary Responsibility at time of Respond by SLA Violation
Greetings.
I'm trying to determine who is Responsible for tickets when an SLA becomes violated.
If I use Primary Responsibility and Respond By Violated it will tell me if an Respond SLA Violation happened and who is the most recent perso...
I'm trying to determine who is Responsible for tickets when an SLA becomes violated.
If I use Primary Responsibility and Respond By Violated it will tell me if an Respond SLA Violation happened and who is the most recent perso...
1 Answer
Richard Linscott
Last activity on 10/18/2024 3:55:00 PM by Mark Sayers
Ticket Responsibility When Unassigning Technicians
Is there a way to automatically assign a ticket to the previous responsible group when unassigning tickets? The current behavior is for the ticket to have no primary or group responsibility, potentially being lost to visibility.
1 Answer
Anderson Hanchett
Last activity on 12/20/2023 1:43:36 PM by Becky Klein