General Questions (Public)

Hello,
I have a ticket rule in my Workspace that looks for Prim Resp is one of (Myself) and Status Class is one of New, In Process, or On Hold. However, the On Hold status class tickets are not showing up in my workspace at all. I have report...

For a particular Workspace, we Ido not want to bring in anything older than a year. The idea is that the workspaces always show the tickets and tasks for the current year and that way everything is automatic from year to year. New items get...

Is there a way to delete rules in Workspaces? Is there a way to delete items that accidentally got picked up by a rule?

Can a workspace rule be deleted from the workspace view? I don't see this option in the workspace settings view or while editing a rule.

If a workspace is deactivated, can you still access files that had been added to the workspace? Does the file need to be associated with a risk or issue in order to still be accessed, or can all files that were uploaded to the workspace when it w...

Is it possible to have a workspace where client and TDNext users can submit issues? Right now it looks like only TDNext users can create items in workspaces, in my environment.

When I create a new Workspace, I can associate Ticket Types with it. Similarly, whe I create a new Ticket Type, I can associate Workspace with it. What is the purpose for this association? Can I open a particular Workspace and see all tickets of ...

Hello,

We were wondering if there is a way to prevent users from creating workspaces? Currently workspaces are not being used and we would like to block users from creating them.
Thank you.

We have a department who use workspaces quite heavily, and they have the same issues for each workspace. Is there a way to copy a workspace and include the issues with the workspace?
Thanks,
Jeanine Heming
Kennesaw State University

Whenever I post a comment in a workspace's feed, the notification e-mail does not have the same branding as our other notification e-mails. I have searched everywhere trying to find the notification template that would impact the workspace, but ...

I have a single "operations" workspace where I allocate 50% of available time for all employees. I am trying to determine the best way to handle employees who leave. Ideally, I would like to remove them from the workspace, but the optio...

I am setting up a new Workspace. On the "Members" tab there is the field "Resource Pool" with a look-up. If you select a resource pool, there doesn't appear to be any actions that you can do with it. I'm probably missing somet...

Hello,

I apologize for the simple question, but I'm starting to work with Workspaces and can't seem to find where to create a new workspace. Can you direct me to the right place?