Workspace item age needs
For a particular Workspace, we Ido not want to bring in anything older than a year. The idea is that the workspaces always show the tickets and tasks for the current year and that way everything is automatic from year to year. New items get put in as they are made, old items get removed.
I can filter by start date of the ticket/task etc. but there is no option for "Run date".
Do you know of some other way to achieve this desired age state in our Workspace?
Answer (1)
Hello Anna-Lisa,
Workspace removal rules do not currently operate automatically. Only the rules to *add* items to a workspace operate automatically. ( per https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=147757 )
So you do need to run those manually periodically to be sure items are cleaned up.
Sincerely,
Mark Sayers
Sr Support Consultant, CS