CAI - KB Knowledge Set - order of matching
Hello.
Wondering if anyone knows what is the order of matching when asking the bot a question and it references the a KB knowledge set? Does it match on title, tags, body text, and in what order? Wondering if we need to alter our KBs so the bot can match properly.
Answer (1)
Hello Michael,
The main thing you need to do to ensure the bot has the best chance at answering correctly based on your content is making sure that the content you ingest is up to date, and has a meaningful title & tags. The "relevancy" score is determined by taking a look at the "chunks" of data (a KB article can be broken up into many of chunks of data, based on its size) which is what the actual model searches against, not any one single specific field. It's looking for which of the chunks of all ingested content have relevancy and can help answer the user's question / request, not any one single plaintext field more than the others.
I hope that helps!
Sincerely,
Mark Sayers
Sr Support Consultant, CS