Questions

I got access to CAI recently. My training is coming soon. I am tinkering. I am trying to get the bot to pull up KBs via knowledge sets. I created a web crawl and used the source as the root URL of the KB location on the client portal. However, th...

Hello!
When using Groups as Knowledge article owners, what criteria must be met for a member to receive a notification for the Next Review Date? I had thought that someone would just need to be a member of the group, and have "Notify" set to ...

Does anyone currently have a way they incorporate two KB Articles on a ticket? We are looking for a way to post both an internal facing KB Article with a client facing KB Article on the same ticket. One thought we had was to use the KB Article ...