Knowledge - Review Notifications and Groups

Hello!

When using Groups as Knowledge article owners, what criteria must be met for a member to receive a notification for the Next Review Date? I had thought that someone would just need to be a member of the group, and have "Notify" set to "Yes", however it seems there's something more to it as we're hearing that some group members aren't receiving the notices. The best I can determine is they might also need the group to be their Primary group (as far as I can tell, that's the only common thing). Is that how it's intended to work? Is that also how the Feedback notifications work?

Thanks,

Dan Handyside

University of Pittsburgh

Tags notifications knowledge
Asked by Dan Handyside on Wed 11/6/24 8:52 AM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Wed 11/6/24 9:26 AM

Hi Dan,

Do the users in question also have TDNext access? I believe in order to perform a review on an article in the KB a user must also have TDNext access.

Any user without TDNext access would be excluded from notifications about a KBs review date because they are ineligible to be granted permission to perform that action.

Sincerely,
Mark Sayers
Sr Support Consultant, CS

No feedback
Yep! They do have TDNext access. So far the only thing I could find different is that it's not their Primary group - Dan Handyside Wed 11/6/24 9:46 AM
Primary group should not matter. What other client portal security role permissions are different between those that do receive the notifications and those that do not? - Mark Sayers Wed 11/6/24 9:58 AM
Hello, talking with the TDX Admins it looks like the people who aren't receiving the notifications have more permissions even. They have all of the permissions that the people who do receive them have, plus extras, so it seems weird they're not receiving the notices. I can switch this over to a ticket if that helps! - Dan Handyside Wed 11/6/24 1:26 PM
It might be worth a ticket so you can name specific users and the portal(s) and specific article(s) that they are trying to get review notifications for. - Mark Sayers Wed 11/6/24 1:32 PM