Workflow attachment notification

Hi All,

Wondering if there is a way to create a workflow to notify the responsible tech and/or group of a file attachment to a ticket either at the time of SR submission or after the fact. 

Tags workflow attachment notify
Asked by Michael Rodriguez on Tue 10/8/24 3:45 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Tue 10/8/24 4:00 PM

Hi Michael,

Unfortunately there is no mechanism that can be used to force a notification to occur whenever someone does something with a file attachment. It would be a great feature if something *could* cause a notification to trigger when an attachment is added/removed from a ticket though.

If you'd be interested in asking for that to become a feature, you can use this service to request it: https://solutions.teamdynamix.com/TDClient/1965/Portal/Requests/TicketRequests/NewForm?ID=0fZF3UNVAPE_&RequestorType=ServiceOffering

Sincerely,
Mark Sayers
Sr Support Consultant, CS

No feedback
Hi Mark,

Could we somehow add a column on a desktop/dashboard showing a file was attached somehow? I did not see an attribute. - Michael Rodriguez Tue 10/8/24 4:27 PM
Reports unfortunately do not have a column to indicate whether attachments currently exist for an item. - Mark Sayers Thu 10/10/24 9:35 AM