User Groups and Notifications
Is it possible to have an active group in a ticketing application for access permissions and automatic/workflow assignment of tasks and tickets, without being able to manually reassign tickets to the group?
Also, is it possible to include a user (such as a manager) on group notifications without that user being a part of the groups?
Thank you.
Asked by Anderson Hanchett
on Thu 7/18/24 2:18 PM
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Answer (1)
This answer has been marked as the accepted answer
Mark Sayers
Thu 7/18/24 2:45 PM
Hello Anderson,
Unfortunately it is not currently possible to have a group be eligible for workflow step assignments but not for ticket assignments in the same app also.
Additionally a user does need to be part of a group if you want them to receive notifications intended for that group's members.
Sincerely,
Mark Sayers
Sr Support Consultant, CS
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