Questions

I need a way if possible, to put a canned statement in each ticket created or assigned to specific group.
Example: Group A gets a ticket this can blurb is put into the ticket for that Group

Is there an easy way for a user to see what groups they belong to?
I took a look, but did not see any way to do this. I also did not find any easy what to export this for them.

Is it possible to have an active group in a ticketing application for access permissions and automatic/workflow assignment of tasks and tickets, without being able to manually reassign tickets to the group?

Also, is it possible to inclu...

With our ticketing app, we have tickets be assigned to groups via automation rules. The TDNext users are members of multiple groups, and because the tickets are assigned to groups, of course, the tickets don't show in "Assigned to Me". Is there...

We were considering no longer using a group that has essentially become irrelevant to our processes. I was contemplating deletion of the group, archival of the group (remove members primary status and disconnect the associated application), possi...

Hello there, I was wanting to create or run a report that shows all of the groups a ticket can be assigned to, and who their members are. Can someone help me with how to do this?
Thanks,

I can easily display all the members of a single group in the TDNext interface.
In the TDNext interface, as a non-admin, I'd like to see all the groups to which a single user belongs (not just their Primary Group).

Hi,.
For example, if we have a group with two users in it called Assets, and both users in the group are designated as primary. Neither of the users can see any tickets that are assigned to the Assets group. Where in their desktop can they se...