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User Groups

Is there an easy way for a user to see what groups they belong to?
I took a look, but did not see any way to do this. I also did not find any easy what to export this for them.
1 Answer
Mathew Chandler Last activity on 8/20/2024 2:39:19 PM by Mark Sayers

User Groups and Notifications

Is it possible to have an active group in a ticketing application for access permissions and automatic/workflow assignment of tasks and tickets, without being able to manually reassign tickets to the group?

Also, is it possible to inclu...
1 Answer
Anderson Hanchett Last activity on 7/18/2024 2:45:40 PM by Mark Sayers

Good way to see the tickets all the groups you're in are assigned to?

With our ticketing app, we have tickets be assigned to groups via automation rules. The TDNext users are members of multiple groups, and because the tickets are assigned to groups, of course, the tickets don't show in "Assigned to Me". Is there...
1 Answer
Connor Dugandzic Last activity on 2/22/2024 9:22:37 AM by Brittany Renn

Best Practice for decommissioning Groups

We were considering no longer using a group that has essentially become irrelevant to our processes. I was contemplating deletion of the group, archival of the group (remove members primary status and disconnect the associated application), possi...
1 Answer
James Tiggett III Last activity on 8/3/2023 9:43:09 AM by Brittany Renn

How to do a report that shows all groups and their members?

Hello there, I was wanting to create or run a report that shows all of the groups a ticket can be assigned to, and who their members are. Can someone help me with how to do this?
Thanks,
1 Answer
Kay Masters Last activity on 6/16/2023 10:01:58 AM by Mark Sayers

Display all group membership for a single user

I can easily display all the members of a single group in the TDNext interface.
In the TDNext interface, as a non-admin, I'd like to see all the groups to which a single user belongs (not just their Primary Group).
1 Answer
Mark Seiler Last activity on 1/26/2023 2:58:17 PM by Brittany Renn

How do you have tickets that are assigned to a group show up in the desktop of the individual members of the group?

Hi,.
For example, if we have a group with two users in it called Assets, and both users in the group are designated as primary. Neither of the users can see any tickets that are assigned to the Assets group. Where in their desktop can they se...
1 Answer
Malia Gallardo Last activity on 9/13/2022 8:56:21 AM by Mark Sayers