Choice Field Custom Attribute in body of Create Second Ticket Web Service Method Autopopulate from original ticket.

Good Morning again, and hopefully the last time for a while,

 

In the Create Second Ticket Web Service method, I want to pull a custom attribute choice field filled out by the end user over to the new ticket.

Ex. I have a drop down Choice for Computer OS. If the end user selects Windows from the dropdown, I want that information to be brought over to the new ticket. 

The Body line in the body is: { "Name": "Operating System No Workflow", "ID": 18612, "Value": "{{OsChoice}}" }

The Parameter is: Name-OSChoice, Datatype-String, Source-From ticket, Source Property-OperatingSystemNoWorkflow

Method URL: https://skidmore.teamdynamix.com/SBTDWebApi/api/154/tickets

When I run the method individually and manually input the choice ID for Windows, the new ticket is created with the Windows option selected in the dropdown.

When I run the method in the flow, the field does not populate at all in the new ticket.

 

Sincerely,

Irene

Tags webservice workflow ID dropdown choice method
Asked by Irene Muller on Thu 7/11/24 11:54 AM Last edited Thu 7/11/24 1:47 PM
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Answer (1)

This answer has been marked as the accepted answer
Brittany Renn Thu 7/11/24 4:16 PM

Hi Irene, 

Would you be able to submit this as a support ticket and include the workflow name that these methods are being used in? FWIW, it does look like that there are 2 available source properties named "OperatingSystemNoWorkflow", so maybe the wrong one is selected currently. 

Best,
Brittany Renn
TDX Support

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You got it. - Irene Muller Thu 7/11/24 4:20 PM