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Web Service Post string parameter is being passed with wrong time

I have a Web Service Method that is Posting to the tickets endpoint to create a ticket in another ticketing application.
In the header, Content-type is being set to application/json.
There are parameters set to hold the values from two da...
1 Answer
Scott Williamson Last activity on 7/14/2023 10:57:29 AM by Mark Sayers

Web Service Post string parameter is being passed with plusses instead of spaces

I have a Web Service Method that is Posting to the tickets endpoint to create a ticket in another ticketing application.
In the header, Content-type is being set to text/json.
There are parameters set to hold an integer for ticket ID, and...
1 Answer
Scott Williamson Last activity on 7/12/2023 10:31:12 AM by Mark Sayers

PATCH to calculate a date plus 30 days

I am trying to use a Web Service to update a ticket once it is approved at a point in a workflow. I am able to update the status and create an "Effective Date" utilizing the "Modified Date" using the following code in the body:
[
{"op": "...
1 Answer
Kevin Hull Last activity on 4/20/2023 4:11:46 PM by Mark Sayers

Setting responsibility on a ticket after moving it to another app via workflow

I've been working on getting a workflow set up that moves a ticket from one ticketing app to another, but I'm running in to some issues with patching the responsibility in that same workflow.
I set up one web service method to move the ticket...
1 Answer
Curt Stewart Last activity on 10/18/2021 11:25:09 AM by Mark Sayers

Web Service call speed

Our team is wondering if it is possible to make the time between each web service step faster? I am not sure this is possible, but I wanted to ask on their behalf. They are noticing some times it takes about 16 minutes from one step in the workfl...
1 Answer
Gabriela Barragan Last activity on 9/22/2021 2:03:41 PM by Christasia Bloom

Priority ID in Web Service

I have a web service that creates a ticket in another application. We would like to pass the priority as set in the first ticket to the same priority in the new ticket. I am not seeing PriorityID as an option to add as a parameter to my web ser...
1 Answer
Annette Howard Last activity on 2/24/2021 12:48:12 PM by Mark Sayers

Creating a ticket with pre-filled fields using web servcies

I am trying to create a ticket with a webservice with some of the information passing from the original ticket to the second ticket. My code is:
{
"TypeID":193,
"Classification":46,
"Title": "{{itsal...
1 Answer
David Robertson Last activity on 2/19/2020 9:00:25 AM by Danee Gunka Schwartz

Issue with Web Service Authentication

We updated the password for the Web Service user under both Users and in Web Service Auth Account. However, all of our web service calls are now failing. Did we miss some place that i needs to be changed? When I go back to Users and look up the W...
1 Answer
David Robertson Last activity on 2/14/2020 11:52:35 AM by Mark Sayers

Way to increment values in Web Services method in TDAdmin

Is there a way to increment a numerical value when using a web services method within TDAdmin? This is for the year value when setting the GoesOffHoldDate. We have a workflow that is to create its tickets on a perpetual basis quarterly (it's a ...
3 Answers
David Durling Last activity on 5/24/2019 4:05:55 PM by Jackson Potter

What source IP addresses do WebServiceProviders use?

I'm working with my firewall group to allow TDX WebService calls into two of our on-site servers. The firewall group would like a list of IPv4 addresses to allow HTTPS traffic from.
Would anyone from TDX happen to know which IPv4 addresses ...
1 Answer
Mark Messenger Last activity on 9/28/2018 3:06:17 PM by Mark Sayers

I'm an Admin but don't see the BEID or WebServiceKey on the main admin page....

Where do I find the BEID and WebServiceKey in my instance of TD?

R
2 Answers
Robert Herbstzuber Last activity on 6/12/2017 10:46:46 AM by Robert Herbstzuber