Location Based Report

If I have multiple locations and I want a report to show the Locations and Ticket Status or Responsible Groups of those locations with a sum of tickets, I would also like a report to do the same for Ticket Tasks. Then, I could look at data from a location standpoint to see where the largest and lowest items are. I do not see a good way to aggregate the data together to get that information.

Tags report location agregate
Asked by Joshua Bennett on Tue 7/2/24 3:15 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Tue 7/2/24 3:50 PM

Hello Joshua,

You should be able to include just the following 3 columns:

  1. Location
  2. Responsibility
  3. Ticket Count

This would show you all tickets for that location and who (person or group) is responsible for them at the moment (including for any active ticket tasks/workflow steps).

For tasks, it would be:

  1. Ticket Location
  2. Responsibility
  3. Task Count

Sincerely,
Mark Sayers
Sr Support Consultant, CS

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