Questions

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Location Based Report

If I have multiple locations and I want a report to show the Locations and Ticket Status or Responsible Groups of those locations with a sum of tickets, I would also like a report to do the same for Ticket Tasks. Then, I could look at data from a...
1 Answer
Joshua Bennett Last activity on 7/2/2024 3:50:31 PM by Mark Sayers

Retrieving User Location from API

Hello,
I am currently working on a workflow where I am hoping to send a notification to a specific group based of a users location. The issue I am having is that the it is not the requestors location that I am needing, but a users that the re...
1 Answer
Tuscun McFarlen Last activity on 11/22/2023 9:29:19 AM by Mark Sayers

Translate instructions for Location Room import duplicate checking

Hi all,
I'm trying to update our location rooms and am having some difficulty understanding how duplicate checking works.
Can someone explain what the following means? My brain seizes up when trying to figure this maze out.
Extern...
1 Answer
Damon Stennett Last activity on 6/23/2023 11:05:59 AM by Mark Sayers

Adding Room Lists to Existing Locations

Hello:
Is there a way to add rooms to pre-existing locations? When I click the option to edit locations, I do not see a place to input rooms that exists when creating new locations.
Thank you.
1 Answer
Anderson Hanchett Last activity on 3/1/2023 4:23:11 PM by Mark Sayers

Add a link url for Location

Is there a way, possibly through a custom attribute, to add a link(url) in Location to link out to a map.
1 Answer
Will Tonkin Last activity on 1/17/2023 1:10:43 PM by Mark Sayers