Can I set a default filter for a calendar in a saved desktop?
For Change Tickets, we only want to show Maintenance Activities as a default.
When a change ticket has multiple maintenance activities, the change ticket shows on the calendar for the entire duration - start of earliest change to end of latest change. It makes a mess of the calendar. Rather than teaching the entire department how to properly filter the calendar, we'd like to set the default filter for the calendar on the saved desktops that we have created. Is that doable?
Asked by Sarah Glatz
on Tue 3/19/24 9:22 AM
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Answer (1)
This answer has been marked as the accepted answer
Mark Sayers
Tue 3/19/24 10:47 AM
Hello Sarah,
I guess I don't know how you have generated your saved desktops to know if your calendar search is something that you can save to it in a defaulted manner.
Can you show how you have those set up?
Sincerely,
Mark Sayers
Sr Support Consultant, CS
No feedback
I figured out that I had to go back to feeds, apply the filter, save (overwrite) in order for the calendar that I put on my saved desktop to hold onto the filter I chose.
I guess I had to ask to figure it out.
Thanks,
Sarah - Sarah Glatz Tue 3/19/24 11:12 AM
I guess I had to ask to figure it out.
Thanks,
Sarah - Sarah Glatz Tue 3/19/24 11:12 AM
That's good news, I'm glad you were able to get it figured out.
Have a great rest of your day! - Mark Sayers Tue 3/19/24 11:15 AM
Have a great rest of your day! - Mark Sayers Tue 3/19/24 11:15 AM