Questions

custom-desktop Clear Tag Filter

Can I set a default filter for a calendar in a saved desktop?

For Change Tickets, we only want to show Maintenance Activities as a default.
When a change ticket has multiple maintenance activities, the change ticket shows on the calendar for the entire duration - start of earliest change to end of lat...
1 Answer
Sarah Glatz Last activity on 3/19/2024 10:47:02 AM by Mark Sayers

Desktop focused Zoom discussion

There was recently (April 2023?) a TDX sponsored/moderated online Zoom discussion where various clients shared how they were using and customizing the Desktop. This session was recorded and the recording was shared with the participants. I partic...
1 Answer
David Ellingson Last activity on 5/12/2023 3:34:23 PM by David Ellingson

Desktop Organization Options - Custom Reports and Widget Filters

TDNext Question: As someone who has access to and processes tickets/service requests in two different applications, I've been looking for a way to unify information about tickets/tasks to which I'm assigned and actively engaged with. So far, the ...
1 Answer
Matt Voegeli Last activity on 3/31/2022 3:01:27 PM by Mark Sayers

How do I make a desktop public?

Hi there,
In this KB article , it says that there should be a "Public" button under the Details tab when editing a desktop. I am trying to mark a desktop as public, and I don't see that option (see attached). Am I missing something...
3 Answers
Caitlin Baer Last activity on 6/7/2017 9:15:17 AM by Mark Sayers

Add General Information to Desktop

I am creating a custom desktop for my student employees and would like it to contain a section of general information and links to specific articles and other web utilities they will use for things like password resets and account reviews. I have ...
1 Answer
Patrick Lisk Last activity on 12/7/2016 12:19:22 PM by Mark Sayers

Service Desktop

Is there a default desktop or something built-in that is focused on a Service view, i.e. modules for MyServiceName Releases, MyServiceName Changes, MyServiceName Problems, MyServiceName Incidents (and other related material [projects?])? I realize...
5 Answers
David Tod Last activity on 10/31/2016 2:28:09 PM by Mark Sayers

Can Desktops Be Locked

I am heavy desktop user and am trying to transition to a touch screen tablet style device. The mobile site has almost no access to my desktop reporting. The touch interface on desktops is very difficult to use, because if I try to scroll up or do...
1 Answer
Patrick Lisk Last activity on 4/28/2016 2:52:38 PM by Mark Sayers

Need to identify user's who have customized their desktops

I'm rolling out a revised custom default desktop to our client users so I need to be able to tell which of our clients have customized their default desktop already because when I roll this out they will not get the new revisions. I'm going to ha...
6 Answers
Kimberly Lawrence Last activity on 3/21/2018 2:32:19 PM by Mark Sayers