notification Templates
Hello!
Anyone know how I can get the default notification templates? I made a change to 2, and I my need to revert back.
Ticket Created (Requestor)
Ticket Created (Ticketing User)
Asked by Michael Rodriguez
on Thu 1/25/24 9:06 AM
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Answer (1)
This answer has been marked as the accepted answer
Mark Sayers
Thu 1/25/24 9:09 AM
Hello Michael,
The code isn't hosted anywhere specifically for the default templates, but you can create a new ticketing app and leave it inactive, then go to its notification templates to see what the "stock" template code is.
Sincerely,
Mark Sayers
Sr Support Consultant, CS
No feedback
Thank you! If I deactivate the customization, will a TDX default be used?
- Michael Rodriguez
Thu 1/25/24 9:31 AM
Yes, that would be the other way to "revert" to the standard template without changing the code physically.
- Mark Sayers
Thu 1/25/24 9:33 AM