notification Templates


Anyone know how I can get the default notification templates? I made a change to 2, and I my need to revert back.

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Ticket Created (Ticketing User)

Tags notification default templates
Asked by Michael Rodriguez on Thu 1/25/24 9:06 AM
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Answer (1)

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Mark Sayers Thu 1/25/24 9:09 AM

Hello Michael,

The code isn't hosted anywhere specifically for the default templates, but you can create a new ticketing app and leave it inactive, then go to its notification templates to see what the "stock" template code is.

Mark Sayers
Sr Support Consultant, CS

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Thank you! If I deactivate the customization, will a TDX default be used? - Michael Rodriguez Thu 1/25/24 9:31 AM
Yes, that would be the other way to "revert" to the standard template without changing the code physically. - Mark Sayers Thu 1/25/24 9:33 AM