Where do I update the template for Service request notifications?
Also, can the link to the service request ticket just created only be present if the user can actually access the ticket?
For example, when an external requester submits a ticket, they get a response that their ticket was created and a link to the ticket. However, since they are unable to authenticate, the link doesn't work. It returns "you do not have permission..." The same goes for internal users who submit tickets to secure applications such as HR.
We'd like to fix this. Please advise.