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Project Task Assignment (Multiple) Notification Template

I'm currently trying to find and edit the template for notifications about project task assignment, but I haven't been able to identify which template it is.
I have check all templates under Project and Task Notification Templates.
Can yo...
2 Answers
Harrison Fleisher Last activity on 11/7/2023 8:54:22 AM by Mark Sayers

Update to service request notifications

Where do I update the template for Service request notifications?
Also, can the link to the service request ticket just created only be present if the user can actually access the ticket?
For example, when an external requester submits a ...
1 Answer
Sarah Glatz Last activity on 6/29/2023 12:44:10 PM by Brittany Renn

Notification Default Settings for Ticket Udpates/Edits/Comments

I have noticed that by default not many people are selected when I update/edit/comment on a ticket to receive a notification. When I "Update" a ticket, the "Requestor" is by default in the "Notify" section. Are we able to customize who is notifie...
1 Answer
Triston Martin Last activity on 3/22/2022 2:59:55 PM by Mark Sayers

Facilities Building Services Automated Ticket Notifications

As a Facilities Associate I want to receive an automated text message when an after hours Ticket is created.
As a Facilities Associate I want to receive an automated email when an after hours Ticket is created.
1 Answer
Joe Ostuni Last activity on 12/22/2021 4:54:56 PM by Mark Sayers

Displaying lists in emails from the Notification Step

I have a checkbox list that is part of a form. The form is put through a workflow that pulls out select items to put into an email. The data is put into the email without any issues, but it is in an incorrect format from what I am wanting. I'm th...
1 Answer
Triston Martin Last activity on 10/21/2021 10:39:19 AM by Mark Sayers

Print Custom Attribute Value

I am trying to print the custom attribute value in a notification by using {{#Custom Attribute}}{{Value}}{{/Custom Attribute}}. When I use this method, it prints both the attribute header name and the value.
Below is the notification that ...
2 Answers
Tyler Duncan Last activity on 8/13/2021 12:01:09 PM by Mark Sayers

Custom Workflow - Notify Requestor and Reassign

Pardon my ignorance as I have recently inherited our TD management and am trying to see what is possible with this platform.
I'm hoping to create a workflow or something like it where it would perform two steps once completed:
1. Notify t...
1 Answer
Kendall Johnson Last activity on 9/25/2020 9:59:20 AM by Mark Sayers

Workflow Notifications Not Showing Feed

Why are workflow notifications not shown in the Feed of the ticket? I would like to see evidence that the notification was sent and who it was sent to.
2 Answers
Thomas Stockwell Last activity on 7/30/2020 11:47:10 AM by Thomas Stockwell

Notification knowledge base article

Sorry if both questions has been answered or covered in an article (Looked and couldn't find anything).
When an update is added that includes a knowledge base article it includes the knowledge base article as per our notification templates...
1 Answer
Kevin Beattie Last activity on 1/29/2020 10:30:36 AM by Mark Sayers

Ticket Comment Added vs Ticket Updated Notifications

I have what I'm sure is a silly question and I did look to see if there was anything in the portal prior to submitting. We have the Ticket Comment Added (Requestor) and Ticket Updated (Requestor) notifications both customized. In what scenari...
1 Answer
Kevin Beattie Last activity on 1/15/2020 10:52:02 AM by Mark Sayers

Adding Asset/CI to notification template

We would like to add the Asset of a system in a ticket to a custom notification in a workflow. I don't see it as a template tag. Is there another way of accomplishing this request?
1 Answer
Danee Gunka Schwartz Last activity on 9/24/2019 3:31:13 PM by Mark Sayers

Modify Notifications

Can you please provide an example of how you to use {{#IfConditionTrue}} ... snippet ... {{/IfConditionTrue}} in a notification template as mentioned in KB article Notification Template usage and configuration in TeamDynamix ?

4 Answers
Billie Herman Last activity on 6/20/2018 12:08:23 PM by Billie Herman

Email notifications to clients

In our old ITSM solution we were able to send very tailored email notifications to technicians and clients based on the form that was completed. Is that possible in TDX, or how have people been handling this?
Example: We have a VPN request an...
1 Answer
Denise Nelson Last activity on 9/20/2017 12:03:24 PM by Mark Sayers